Key responsibilities
- Act as the primary technical contact between customers and Munksjö organization (Production, Sales, Marketing, R&D, Quality)
- Understand, analyze and translate customer needs and expectations into technical solutions for industrial sites
- Support customers in processing Munksjö products and optimizing their applications
- Collect, analyze and resolve customer quality claims in close coordination with mills and quality teams
- Actively participate in product definition, trials and follow-up together with mill stakeholders
- Develop and maintain strong technical relationships with customers such as printers, impregnators, lacquerers and laminators
- Monitor decorative market technologies, suppliers and competitors, and share insights internally
- Drive innovation by contributing to the development of new products and technical solutions tailored to customer needs
Your profile
Education & Technical Background
- Technical or scientific education (degree in materials science, chemistry, papermaking or similar fields is an advantage)
- Solid technical understanding of industrial processes; experience in paper technologies or the printing industry is highly valued
Professional Experience
- Experience in technical customer service, application engineering or a related technical role, preferably in an international environment
- Background in printing, impregnation or decorative surface applications is a strong advantage
- Ability to handle quality topics, customer claims and product development activities
Skills & Competencies
- Strong analytical skills with a structured, rigorous and solution-oriented working style
- Ability to manage complex technical discussions with customers and internal stakeholders
- High customer orientation with strong listening and adaptation skills
- Innovative mindset with curiosity for niche technical products and new technologies
- Strong communication and persuasion skills
- Team-oriented, collaborative and comfortable working in a transversal, multicultural organization
Languages
- Fluent German and English are mandatory
Additional information
- Location: Dettingen, Germany
- International travel within greater Europe required (approx. 30%)
- Direct reporting line to the VP Technical Customer Service
Our offer
- A demanding role with a high degree of personal responsibility
- Professional development on a personal and technical level in an internationally successful company
- Challenging and varied tasks that you can help shape yourself
- Comprehensive occupational health management and lifetime working time account
Apply now – we look forward to hearing from you!
Munksjö Dettingen GmbH, Schwalbenstadt 1, 72581 Dettingen/Erms
Dein Ansprechpartner:
Alexander Bürkle
Tel. 07123 / 977-106